Dealership gave me some misinformation when I took delivery

[ALIEN SUPERSTAR]

When I took delivery of my first Tesla, the salesman told me it was an LFP car. From the start, I felt like they were rushing me through the process since the car was used and not new. My questions were met with surface-level, snappy responses, which I just tried to brush off.

When I set the charge limit to 100%, I noticed the “80% recommended for daily driving” tip. I brought it up, but the salesman brushed it off, saying I should charge to 100% once a week. I tried verifying the battery type through “Additional Vehicle Information,” but it didn’t specify whether it was LFP or not.

Following their advice, I charged the car to 100% weekly, but over time, I noticed a significant drop in battery range. Initially, 80% would give me around 200 miles, but now it’s down to 183 miles at 80%. It wasn’t until recently that I discovered I actually have an NCA battery, not an LFP one.

I’m not going to lie—I’m pretty pissed. The battery degradation seems much worse than it should be, and I feel misled. But should I have just so blindly believed them? At this point, I’m unsure what to do. Should I contact Tesla and raise the issue, or should I just let it go? What would you guys do in my situation?

 

[joe_apxc]

I would definetly complain and have the battery replaced on warranty, because you clearly got wrong information on how to treat the battery. I don't know if it will be successful, but maybe you can achieve something when you can find out the name of the employee that told you the wrong information.

 

[ALIEN SUPERSTAR]

I would definetly complain and have the battery replaced on warranty, because you clearly got wrong information on how to treat the battery. I don't know if it will be successful, but maybe you can achieve something when you can find out the name of the employee that told you the wrong information.

I probably will end up filling a complaint, as for the salesman he transferred 4 months ago and
legally they can’t tell me where or give me contact information

 

[Not a Tesla App]

When I took delivery of my first Tesla, the salesman told me it was an LFP car. From the start, I felt like they were rushing me through the process since the car was used and not new. My questions were met with surface-level, snappy responses, which I just tried to brush off.

When I set the charge limit to 100%, I noticed the “80% recommended for daily driving” tip. I brought it up, but the salesman brushed it off, saying I should charge to 100% once a week. I tried verifying the battery type through “Additional Vehicle Information,” but it didn’t specify whether it was LFP or not.

Following their advice, I charged the car to 100% weekly, but over time, I noticed a significant drop in battery range. Initially, 80% would give me around 200 miles, but now it’s down to 183 miles at 80%. It wasn’t until recently that I discovered I actually have an NCA battery, not an LFP one.

I’m not going to lie—I’m pretty pissed. The battery degradation seems much worse than it should be, and I feel misled. But should I have just so blindly believed them? At this point, I’m unsure what to do. Should I contact Tesla and raise the issue, or should I just let it go? What would you guys do in my situation?

When you say salesman and dealership, do you mean Tesla's or someone else? It's worth reaching out and making the issue known, but you're unlikely to get them to pay for a battery replacement, but maybe you'll be able to get something else out of it.

All car batteries degrade more rapidly at first, although charging to 100% undoubtedly made it worse. Use a Tesla VIN decoder to double-check the type of battery you have and start charging to what the app recommends or less (ideal is about 50%). Keep in mind it's just as important to not run the battery down all the way too often and let it sit at a low or high state of charge.

You can also see how your car's degradation compares to others. I'm not sure what year your car is or how many miles it has, but you may find 8% degradation isn't too far from the norm.

 

[ALIEN SUPERSTAR]

When you say salesman and dealership, do you mean Tesla's or someone else? It's worth reaching out and making the issue known, but you're unlikely to get them to pay for a battery replacement, but maybe you'll be able to get something else out of it.

All car batteries degrade more rapidly at first, although charging to 100% undoubtedly made it worse. Use a Tesla VIN decoder to double-check the type of battery you have and start charging to what the app recommends or less (ideal is about 50%). Keep in mind it's just as important to not run the battery down all the way too often and let it sit at a low or high state of charge.

You can also see how your car's degradation compares to others. I'm not sure what year your car is or how many miles it has, but you may find 8% degradation isn't too far from the norm.

I meant Tesla’s salesman. I took delivery of the car from my local Tesla dealership (should have made that clear, sorry lol).

The car is a 21’ M3 SR+. When I purchased it, the car had a little less than 9,000 miles on it. And I accepted delivery on September 30 of last year. I used a Tesla VIN decoder like you recommended, and it confirmed that my car does not have an LFP battery.

I have reached out to them this morning, and I was told they would get back to me soon. I do wonder though if 8.5% is the correct amount of degradation but as I’ve seen with other Tesla’s 8% is after maybe 50,000 or 75,000 miles give or take but I’ve only had this car for a year and I’ve only added about 12,000 miles to it. So I wonder if 8.5% is a little excessive. I assume it is because of the charging to 100% once a week.