After two months it was time to set up a service appointment with Tesla to take care of a few minor deficiencies. We've had our new Tesla SR+ (blue) 2021 model since mid November 2020. The experience of dealing with Tesla Service was unlike any other car dealer and I learned a thing or two in the process. Now I know how to better track problems with our new car. Again as in so many other areas, Tesla has reimagined the automobile service experience. Here's what I found out.
Instead of phoning the dealer, Tesla gets you to make a service appointment using the Tesla app on your phone. After you make contact, they ask you to list your issues using the built in private messaging system in the app. Among other things one problem with our new car is that sometimes the car's touch screen just goes black for a few minutes. This has only happened when the car is stopped but it's quite scary because nearly everything is controlled from that screen. After 2 - 4 minutes it always comes back on. But when it happens it's unnerving. To be clear: you can still drive the car when the touch screen is black, but you cannot use the entertainment system, the climate control, the mirror adjustments, and much more. You also don't get a speedometer. It's pretty strange.
In the days before the service appointment a technician sent me a message asking if I could give the exact times and circumstances when the screen went black. I was not able to tell them because these black-outs happened at random over a two month period, and I could not remember dates and times exactly. But a few days later I was slowly backing the car into the garage and suddenly the whole car stopped, the screen went black, and everything turned off. It was weird. My service appointment was not for a few days yet, so right that minute I used the app to send a message telling the Tesla technicians the exact time this happened to the minute.
In a few hours I got a message back saying, "This is the Tesla remote technician. At the time stamp you provided the vehicle shows you were in reverse and the seat belt was unbuckled, and the drivers seat occupancy sensor was fluctuating like you were lifting on and off of the seat. This can be caused by leaning too hard one way or the other. This can confuse the car making it think no one is present, and it will cause the car to shut down. Please remain in the seat with the buckle on while driving."
The amazing fact is: it's all true. I was just moving the car from the front of the house to park it in the garage and I had not bothered to put on the seatbelt for this simple task. Also, our single car garage door is pretty narrow and the Model 3 just fits with a couple inches to spare on both sides. So while backing up I was twisting around in the seat to look behind and line up the car perfectly and in so doing I did lift my bum off the seat a bit. So this totally explains why the car shut down. It thought no one was driving! The fact that the remote technician at Tesla had all this information at their fingertips is at once brilliant but also chilling. They know EVERYTHING!! They know if I have my seatbelt on, and they even know if I'm twisting around in the seat. It's kind of frightening, and it shows that Teslas and probably all cars in the future are going to know a lot about us and our driving habits. Of course Tesla promises not to use this information, but what guarantee do we have that they will keep that promise? That's another story.
In the meantime, I suppose it's a good thing overall, and in this case it helped me understand the car better. I now put my seatbelt on even to park it in the garage. What's more, whenever I have a new issue with the car I now know to write down the exact time to the minute when it happens. No car in the past ever required this, but with Teslas it's a new habit that everyone should learn. With such time stamps technicians can do amazing things. In some cases they might even be able to solve the problem without you even having to bring the car into the shop. Now that is progress. When it comes to designing cars Elon Musk once said, "No part is the best part." In the same way, no service visit is the best service visit.
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Back in 2023, Tesla put together a rather unique Supercharger site idea - one with a CyberCanopy. This canopy is intended to provide solar power for Supercharging, helping to reduce the impact on the local grid while also providing a futuristic and Cybertruck-themed location that would set it apart.
Unfortunately, the plans never moved beyond the filing stage. Instead, Tesla opened a standard-looking Supercharger at the same Canton, Massachusetts location. However, the site is still well-situated just off the highway and benefits from natural tree cover in the parking area.
However, Tesla is at it again with a concept for another CyberCanopy with RGB lighting. Thanks to MarkoRP for spotting this. No April Fool’s this time.
We want to build a few Superchargers cool enough to be worthy of the trip itself. - Max de Zegher
CyberCanopy 2
This second Supercharger with CyberCanopy is set for Roswell, New Mexico, at the Whataburger in town. Featuring just eight stalls, this will be one of Tesla’s smaller Supercharger sites, but for what it lacks in size, it makes up for it in uniqueness. The charging stalls are covered from the rain by a futuristic, Cybertruck-themed canopy, which will have solar panels installed on the top of it.
According to the plans, the CyberCanopy boasts 20.88kW of solar panels on its roof, providing shelter from the elements while also providing some power back to the grid.
RGB Lighting
At nighttime, the Supercharger will make a big statement. Tesla intends to light the long edges of the canopy, which will not only look amazing, but it’ll actually make finding the Supercharger easier in a large parking lot.
The lighting coming off the edge of the canopy reminds us a lot of the lightbar on the Cybertruck and now the new Model Y. It’s definitely the direction Tesla is moving for all their models, so expect all future models to have it, including the new Roadster and the next-gen model.
Tesla’s Max de Zegher also took to X after the plans for the new Supercharger were found and shared the image above. He stated that Tesla wants to build a few cool Superchargers that will be worth stopping at, even if they’re out of the way a little bit. So it seems like this isn’t just a concept, but an idea that Tesla wants to expand to several areas around the country or world.
We want to build a few Superchargers cool enough to be worthy of the trip itself. Wish we could have kept it under wraps for longer, but submittal was needed for Planning Approval. We can't hide anything from @MarcoRPi1! 🙂 pic.twitter.com/X2WaKDd408
This particular site doesn't have a Megapack or other form of energy storage, unlike the upcoming Harris Ranch Supercharger site in California. That means that Tesla won’t be storing the solar energy gained from this site, but instead will be either offsetting the immediate grid impact or serving energy back to the grid when the site isn’t actively charging.
Tesla will likely be incorporating V4 Superchargers, including both V4 posts and the new, more powerful V4 Cabinets, as the permit states that Tesla will be redesigning the site internally before beginning construction. For Cybertruck owners, 500kW charging may be around the corner.
We’re hoping Tesla continues to deploy these kinds of Supercharger sites around the world - they make a stylistic statement about Tesla’s futurism, like the Shell gas station that was upcycled into a Supercharger site earlier this year in Spain.
They also make a big impact for ownership because it is a far more comfortable charging experience when you stop at a site that’s shaded from the elements - and one that’s better for the environment with offset emissions.
It was a rainy April 1st when a news-searching author went on a delve into the depths of April Fools to find fact from falsehood. And while we found a lot of fantastic jokes, we also found some good ideas.
So, with a shoutout to MarcoRP on X, whose April Fool’s Joke gave us a good run for our money for a couple of minutes, we thought to ourselves - what would a Cybercab Charging Station / Cleaning Hub really look like?
Cybercab Wireless Charging Sites
Now, before continuing, we’d like to point out that the image up top is a joke from Marco - it isn’t an accurate or real site map submission from Tesla. However, it gave us the impetus to think critically about what is required for a Robotaxi fleet, based primarily on the Cybercab, to be able to service a city.
Requirements
Tesla will likely need to charge a small fleet of Cybercabs at a single time and in a single place. That means that the site needs to be large enough to cover a major metro area while also still being compact enough to not cost too much money to build out.
In addition, we need to factor in charge times. The Cybercab is likely to launch with a battery around 50 kWh, which will result in a range of approximately 300 miles. With that much range, the average Cybercab may not need to charge more than once or at all during daytime shifts, so instead, most of the vehicles will charge overnight.
MarcoRP
Math and Charge Times
The overnight charging means that most of these vehicles could be charged slowly. When we did some back-of-the-napkin math last year, we determined that Tesla’s wireless charger will likely peak around 17 kW (for comparison, Tesla’s Wall Connector at 32 amps charges at about 7 kW). If we scale Tesla’s wireless charger down slightly to 10 kW, accounting for some energy loss and the potential size of the site, that means a Cybercab will be able to charge in about 5 hours.
Tesla’s upcoming V4 Supercharger unit can currently handle 1.5MW per cabinet, but this slower-speed charging is A/C, not DC, which means there is a step-down loss of about 3-5%. Let’s make that a comfortable 10% for any other overages, but we can estimate around 1.35MW of power. That 1.3MW will easily handle charging up to 100 Cybercabs at once - all wirelessly, using Tesla’s unique beam-forming and beam-steering technology to keep efficiency high at every single stall.
Within about 5 hours, a whole fleet of 100 Cybercabs could be charged overnight when electricity rates are cheaper and still be out in time for the morning commute.
While this is all just hypothetical, it really does make sense that Tesla will be establishing these sites that won’t require much space or a ton of energy.
Tesla recently curtained off a large section of the parking garage at Giga Texas, as well as some of their chargers on the eastern end of the facility, leading us to believe they may just be testing this at scale internally.
There’s a lot to look forward to with Tesla’s V4 Supercharger deployment coming this year and with Robotaxi launching in just a couple of months.
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