Tesla service is on another level. They can even tell if you're in the drivers seat

After two months it was time to set up a service appointment with Tesla to take care of a few minor deficiencies. We've had our new Tesla SR+ (blue) 2021 model since mid November 2020. The experience of dealing with Tesla Service was unlike any other car dealer and I learned a thing or two in the process. Now I know how to better track problems with our new car. Again as in so many other areas, Tesla has reimagined the automobile service experience. Here's what I found out.

Instead of phoning the dealer, Tesla gets you to make a service appointment using the Tesla app on your phone. After you make contact, they ask you to list your issues using the built in private messaging system in the app. Among other things one problem with our new car is that sometimes the car's touch screen just goes black for a few minutes. This has only happened when the car is stopped but it's quite scary because nearly everything is controlled from that screen. After 2 - 4 minutes it always comes back on. But when it happens it's unnerving. To be clear: you can still drive the car when the touch screen is black, but you cannot use the entertainment system, the climate control, the mirror adjustments, and much more. You also don't get a speedometer. It's pretty strange.

In the days before the service appointment a technician sent me a message asking if I could give the exact times and circumstances when the screen went black. I was not able to tell them because these black-outs happened at random over a two month period, and I could not remember dates and times exactly. But a few days later I was slowly backing the car into the garage and suddenly the whole car stopped, the screen went black, and everything turned off. It was weird. My service appointment was not for a few days yet, so right that minute I used the app to send a message telling the Tesla technicians the exact time this happened to the minute.

In a few hours I got a message back saying, "This is the Tesla remote technician. At the time stamp you provided the vehicle shows you were in reverse and the seat belt was unbuckled, and the drivers seat occupancy sensor was fluctuating like you were lifting on and off of the seat. This can be caused by leaning too hard one way or the other. This can confuse the car making it think no one is present, and it will cause the car to shut down. Please remain in the seat with the buckle on while driving."

The amazing fact is: it's all true. I was just moving the car from the front of the house to park it in the garage and I had not bothered to put on the seatbelt for this simple task. Also, our single car garage door is pretty narrow and the Model 3 just fits with a couple inches to spare on both sides. So while backing up I was twisting around in the seat to look behind and line up the car perfectly and in so doing I did lift my bum off the seat a bit. So this totally explains why the car shut down. It thought no one was driving! The fact that the remote technician at Tesla had all this information at their fingertips is at once brilliant but also chilling. They know EVERYTHING!! They know if I have my seatbelt on, and they even know if I'm twisting around in the seat. It's kind of frightening, and it shows that Teslas and probably all cars in the future are going to know a lot about us and our driving habits. Of course Tesla promises not to use this information, but what guarantee do we have that they will keep that promise? That's another story.

In the meantime, I suppose it's a good thing overall, and in this case it helped me understand the car better. I now put my seatbelt on even to park it in the garage. What's more, whenever I have a new issue with the car I now know to write down the exact time to the minute when it happens. No car in the past ever required this, but with Teslas it's a new habit that everyone should learn. With such time stamps technicians can do amazing things. In some cases they might even be able to solve the problem without you even having to bring the car into the shop. Now that is progress. When it comes to designing cars Elon Musk once said, "No part is the best part." In the same way, no service visit is the best service visit.

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Tesla Introduces Hands-Free Frunk Opening in Update 2024.32.3

Not a Tesla App

In Tesla’s upcoming update, 2024.32.3, Tesla has added hands-free support for opening the vehicle’s frunk. This follows the Spring Update (2024.14), which added Hands-Free Trunk support for certain vehicles.

When hands-free trunk support was added earlier this year, it was supported on vehicles that include an ultra wideband chip, which includes the refresh Model S, new Model X, and the 2024 Model 3. Due to the hardware requirement, these will be the same vehicles that support the new Hands-Free Frunk feature. Legacy vehicles without UWB will unfortunately not support either feature due to the hardware requirement. UWB enables far more accurate tracking of the phone key, allowing Tesla to pinpoint its exact location relative to the vehicle.

The Cybertruck interestingly also includes an ultra wideband chip, however, it didn’t include the automatic opening of the gate earlier this year. However, we expect the Cybertruck to also receive the hands-free frunk opening in this 2024.32.3 update or relatively soon afterward.

Update: The Cybertruck is receiving hands-free frunk support in the 2024.32 update as well.

Hands-Free Frunk

The Hands-Free Frunk works similarly to the trunk feature – with an iPhone 11+ and a recent version of the app, you’ll be able to stand in front of your vehicle, and the Frunk will unlatch after sounding a chime. On some vehicles, the frunk will immediately open after being unlatched, however, you’ll need to manually close it.

This new feature isn’t enabled by default – you’ll need to go to Settings > Locks > Hands-Free Frunk to enable it.

At this time, Tesla doesn’t support UWB on Android devices, though both the Hands-Free Trunk and Hands-Free Frunk support will come to Android users in a future app update, according to Tesla.

Exclude Home

With the addition of the hands-free frunk opening, Tesla has also added a new option. You can now choose to disable the automatic opening when your vehicle is located at home to prevent you from accidentally opening. This will apply to the automatic frunk and trunk. In addition, in the Model X, you’ll also be able to disable the self-presenting doors at home. This is a great addition as many people have kept the hands-free feature disabled due to it awkwardly opening in the garage.

In the 2024.32.3 update, Tesla also mentions that they’ve improved the detection of the phone key, which should make the feature more reliable and faster when approaching the vehicle from the front or rear.

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Tesla’s Referral Program Launches in Europe

Not a Tesla App

Following its recent launch in the United States and Canada, Tesla has launched their referral program in several European countries as well.

The program is available in Germany, Norway, France, the Netherlands, the United Kingdom and possibly others. The program is almost the same as the one available today in North America, with rewards for each referral and a discount for those referred. The cap in Europe is also ten per year.

This program comes right on the heels of a 0% financing offer for the Model Y in Sweden and France. While referrals aren't currently available in Sweden, the 0% financing still is.

European Referrals

The European Referral program accounts for country and local currency, where applicable.

The referral reward program is comparable to the one available in North America. After exchange rates, there is only an approximately 10% difference between the available rewards in the US and EU.

Other Countries

We expect this program to start rolling out to other European countries over the next few days or weeks, as Tesla continues to expand its referral program.

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