Tesla’s Forgotten Market – Canada

By Karan Singh
Ian M | LinkedIn

Tesla’s primary market is North America, with China close behind. One could argue that their primary market is actually the United States – not so much all of North America.

Canada sits as the forgotten red-headed stepchild of Tesla’s North American market. Let’s shine some light on the maple leaf for a moment and see what’s missing or what they have missed out on.

Subscriptions and FSD

Subscriptions have been a big one for Canada. Only recently, in April – was Canada allowed to Subscribe to FSD for the first time. The Canadian price equivalent for FSD at the time was $18,000 CAD before tax – nearly $21,000 CAD after tax. This was after the initial $3,000 CAD price drop in 2023.

With FSD becoming a subscription, it became massively more accessible for Canadians. But Canada did get one win on that front. The price for FSD Subscription in Canada isn’t at US-price equivalent – it’s $99 CAD, which is approximately $72 USD! A small victory for not having access to FSD subscriptions since its introduction in the U.S. in 2021.

Even FSD beta itself wasn’t initially available to Canadians – despite NHTSA, USDOT, Transport Canada, and CANDOT having many of the same regulations for homologation. FSD Beta only came to Canada in 2022, a full year after the American release. Even then, access was primarily restricted to early access testers and influences. The full Canadian rollout began in late 2022.

But that’s not all. If Canadians want to use Tesla’s Premium Connectivity – for now they must still subscribe month-to-month. There is no yearly subscription (which is available in the US, with a slight discount). A small gripe, but just another odd example of the lack of standardization.

Cybertruck

Cybertruck still isn’t available to Canadian pre-order holders. Much of this has been attributed to regulatory issues in getting Cybertruck approved by Transport Canada to be on Canadian roads.

Tesla Cybertruck Program Manager Siddhant Awasthi mentioned on X that as Tesla gets confidence in estimated delivery dates to Canada, they intend to open up the configurator like they did in the US. However, he didn’t provide any estimate in terms of timelines or anything else.

We believe the delays to be regulatory – there is no regulation or standardization for vehicles with steer-by-wire in Canada. It’s worth noting that when Tesla filed its patent for steer-by-wire in the US and Canada, Canada did not begin regulatory processes to approve it. Of interest is the fact that Transport Canada has generally shown to be faster than NHTSA in approving new technologies – adaptive high beams and headlights rules have been available in Canada since early 2018.

Transport Canada vehicle approvals require hand-over-hand maneuvers, which currently isn’t available on the Cybertruck since it leverages a steer-by-wire system that automatically adjusts the steering ratio depending on speed. However, a software update could likely make it compliant in Canada, although it would lose one of the biggest advantages of a steer-by-wire system. It’s possible Transport Canada could also make an exception to changing its ruling.

Models S and X – the Luxury Tax

The Model S and X, and in the future, the Cybertruck – cost over $100,000 CAD. This means that they’re impacted by Canada’s Luxury Vehicle Tax. The luxury tax adds the lesser amount of two values, either the amount over $100,000 of the list price multiplied by 20% or the total list price multiplied by 10%.

In the case of the Long Range Model X, with no additions, this is an additional $2,000 CAD. If you were to add in FSD and a non-standard paint color, it would be $4,860 CAD. The Plaid Model X tops it off with a brutal $9,060 CAD tax on the final purchase price. This is all without changing the default seats, wheels, and yoke/steering wheel.

At one point, for a short period of three weeks, Tesla offered the Model S and Model X in a Standard Range+ package. This package was listed at just below the $100,000 mark, even if you added in a different color. Tesla then offered a post-sale software upgrade to unlock the vehicle to the regular Long Range version for any customers interested.

Once again, Canadians would love to see the SR+ variants return to Canada, even if it was just to dodge the Luxury Vehicles Tax. It’s a pretty sizeable amount for even the base Model S or Model X, and this could open up the market to people not wanting to get impacted by the tax.

Discounts and Offerings

Tesla has recently offered quite a few inventory discounts, direct price discounts, and even favorable financing for both purchases and leasing. Sadly, very few of these demand levers have been pulled in the Canadian market, leaving Canadians bewildered as to why the “Tesla North America” account on X promotes these deals.

As of the first week of June, the Tesla account started mentioning that these benefits are US-only. Sometimes inventory discounts and direct price changes do make their way to Canada, but they’re usually several weeks late, and last for only as long as the US promotion. In one specific case, a Canadian inventory price reduction lasted for under 72 hours, as the US one began nearly two weeks earlier, and ended on its third week.

We’d love to see Tesla improve its offerings in Canada – especially ensuring to match vehicle pricing changes in both markets and hopefully also begin offering favorable financing terms alongside them. Canada’s interest rates are in lockstep with the United States for the most part – so some Canadian consumers are considering EV alternatives that have been providing better financing recently.

Tesla Insurance

Just like many US states, Tesla Insurance has no presence in Canada yet. However, unlike the United States, the Tesla Insurance link in Canada just throws an error. It used to link to Aviva Insurance’s Tesla Insurance program in 2023, but that is no longer the case.

Tesla has recently made moves in the Insurance space, picking up an Ex-GEICO executive to expand and revitalize the Tesla Insurance program. Hopefully, we will see an expansion into Canada with Tesla insurance sometimes making a big difference in the total cost of the vehicle.

Powerwall 3 and Solar Roof

This one is a bit of an oddball, as we’ve reached out to a few folks in different places in Canada and received different responses. Some Canadian submarkets are receiving Powerwall 3’s for installs, but other markets are still only receiving Powerwall 2’s, including Ontario and Quebec.

We’d like to see some standardization regarding product offerings in Canada – if you want a Powerwall 2, you should be able to get one at a cheaper price than a Powerwall 3 if available – but make sure to offer the 3 when it’s available throughout the United States without restrictions.

Solar Roof is completely unavailable in Canada. It is possible to have an American installer quote you, ship the materials, and install – but it’s obscenely expensive and a regulatory hassle in comparison to just using regular solar panels.

Service Centers and Superchargers

Tesla’s expansion of Service Centers into Canada has been an ongoing issue – with many major cities being several hours away from the nearest service center. There has been a lot of progress on this front, with smaller service centers being opened around the country – but there are only two major collision centers in Canada, one in BC, and one (coming soon), in Ontario.

Given that Tesla sold 45,000 vehicles in 2022, and nearly 55,000 in 2023, and makes up nearly 75% of the EV market, they’re the largest player in the Canadian market. Of course, those numbers pale in comparison to US-sales, with annual Canadian sales accounting for a single month’s worth of sales.

The Supercharger situation is quite similar. Canada has drastically fewer Superchargers than the US – its capital, Ottawa, is serviced by just three Supercharger sites, for a population of over 1 million people. And one of these sites is a paid parking garage.

You can use the spectacular Supercharging highway that exists to get from province to province, but going places in those provinces can be fraught with difficulties. There are also vast areas of Canada that are inaccessible to Tesla vehicles not wanting to brave CCS or L2 charging – which can be sporadic and unreliable at best.

Accessing Thunder Bay, Ontario – one of the largest ports on the Great Lakes, still requires careful planning. In Alberta, the trip from Calgary to Edmonton in the winter can be difficult – the two largest cities in the province. There are still major improvements needed between major Canadian population centers before range-conscious first-time buyers take the leap into EVs.

Canada has been ignored by Tesla for some issues, with some simple offerings like FSD subscription just becoming available in 2024, while others are still completely unavailable.

We’d love to see Tesla continue to work to bring their entire suite of offerings and features to Canada in the future, as many Canadians are already loyal Tesla fans.

Tesla Q1 Update on Optimus, Batteries, and Tesla Energy

By Karan Singh
Not a Tesla App

The 2025 Q1 Earnings Call gave us the opportunity to learn about a lot of things, from Unsupervised FSD, to the Robotaxi program, to the update on the more affordable model. There was a lot of news to unpack, but there’s still more.

In this article, we’ll cover Tesla’s updates on Optimus, batteries, and Tesla Energy.

Optimus

Tesla has been working away on their humanoid robot and continues to make progress in software and hardware.

First, Tesla is preparing the Fremont factory for the Optimus pilot production line, which is scheduled for completion later this year. Once it is, wider deployments of Optimus for internal use within Tesla’s facilities are expected as well. Tesla aims to have several thousand Optimus units working in its North American factories by the end of the year once the pilot production line is operational.

Tesla’s goals for production remain extremely lofty - 1 million units per year by 2030. However, they could face some challenges when ramping production.

Key components like the shoulder actuators use specialized permanent and rare-earth magnets, which are currently sourced from China. Due to recent Chinese restrictions on the overseas sale of these magnets, Tesla is seeking an exemption or alternative suppliers. They have not yet looked into modifying the shoulder actuator but will likely do so if they cannot obtain the necessary materials.

Batteries

Batteries are another item that Tesla’s teams have been working on behind the scenes for years now. The second generation of the 4680 - the Cybercell - has been IRA-compliant for some time now. This means that the Cybertruck is eligible for the US Federal EV rebate. 

Tesla also achieved the lowest cost-per-kWh of any of its cells with the 4680 battery - and it is potentially one of the cheapest cells being manufactured by any vehicle battery manufacturer at this point. With dry-cathode still being worked on, Tesla may be able to squeeze more optimizations and cost efficiencies from the 4680 cells.

Additionally, Tesla is progressing with its plans for lithium refining and cathode production in the US, both of which are scheduled to commence in 2025. While the company says they’re no longer supply-constrained for non-LFP vehicle batteries, on-shoring production and sourcing critical minerals from nations outside of China will be key.

LFP batteries continue to be supplied-constrained - namely for the Tesla Energy division. LFP batteries and their materials are sourced from China. Due to tariffs and limited exports, Tesla is can’t obtain enough and is considering potentially building an LFP production facility in North America.

Energy

Tesla’s energy division is still experiencing some of the highest growth of any of its divisions. Year over year, Tesla saw a 154% increase in energy storage deployments, including both Megapack and Powerwall - for a total of 10.4 GWh deployed in just Q1 2025. While deliveries in energy storage remain volatile due to the nature of Megapack installations, Tesla expects growth to continue rapidly in this segment.

Tesla also deployed 1GWh of Powerwall 3 residential storage this quarter, marking its strongest quarter. Powerwall 3 has received positive feedback from customers, many of whom appreciate its new capabilities with its built-in inverter for solar.

Megapack is continuing to see demand increases, currently highlighted by utility-scale Megapack systems, as well as data centers requiring stable power delivery. Megafactory Shanghai is also online now and producing Megapacks - with an annual production capacity of 20GWh today and up to 40GWh in the future. The site has also produced over 100 Megapacks this quarter, which are all awaiting delivery.

There was a lot of interesting news from Tesla’s Q1 2025 Earnings Call, covering everything from FSD and Robotaxi - to the less glamorous but equally important Megapack and Powerwall.

Tesla Introduces AI-Powered Phone Support for Tesla Insurance, Reducing Wait Times and Cutting Costs

By Karan Singh
Not a Tesla App

Tesla is heavily leaning into artificial intelligence, and its insurance offering is just another example of how it’s improving its product or lowering costs by leveraging AI.

Tesla recently started offering an insurance discount in select states when drivers use FSD for at least 50% of their drives and now it’s introducing an AI to help handle customer claims.

Tesla has developed an in-house voiced AI agent that can assist customers in handling simple support requests for Tesla Insurance.

Although Tesla Insurance is currently available in just 12 U.S. states, its voice AI assistant is accessible via phone across all supported states.

What the AI is Doing

For customers calling in from those states, the new AI agent provides a unique way to address the most common support calls. And it’s not just answering common questions but actually making requested changes to the owner’s account.

Policy Changes

The first key item is that it automates policy changes. Simple policy updates, including adjusting your deductible or coverage limits, are now done via AI. For policyholders who are simply looking to make quick changes and don’t have any questions, this makes the process a lot quicker by not having to wait for a representative. Tesla isn’t eliminating representatives, but this could reduce the number of representatives required or reduce wait times.

Continue Where You Left Off

The second item here, highlighted by Raj Jegannathan from Tesla’s internal IT team, is that Tesla’s AI agent is able to offer summaries of the user’s last interaction with Tesla Insurance. It will summarize your last interaction and provide assistance on that particular topic if you need to continue it. That means that you don’t have to wait for a human to review your file - the AI will kick off right where you left off.

Tesla appears to be focused on improving efficiency and making support more accessible. While actual items like claims are left up to humans due to their inherently complex nature, this helps free up employees to handle more complex items. While there’s no doubt Tesla will continue to develop this AI like they do everything else, we may soon see it take on even more tasks.

More AI

This isn’t the first AI agent that Tesla has demoed - there is now a chat-based AI sales agent available on the front page of Tesla’s website, which is able to answer common questions on Tesla vehicles.

Tesla has also been improving their AI support tool available in the Tesla App is able to provide feedback on common issues and also guide users towards either solving the problem or placing a support request.

Tesla has recently updated this AI to offer personalized support, allowing you to ask questions such as ‘What are my vehicle service alerts?’ or ‘Does my vehicle have a heat pump?’

Tesla’s strategy here is to influence the cost-heavy areas associated with having humans address simple requests and instead leverage AI, which can offer instant answers and reduce support costs.

Roll Out to More States

While this new AI is currently limited to just 12 states, it is likely to follow Tesla Insurance’s expansion. Insurance seems to have been at a bit of a standstill lately. Tesla continues to improve features such as the improvements to Safety Score V2.2, but we haven’t seen Tesla roll out support to new states since it added Minnesota in November of 2022.

Tesla may be looking to lower costs and refine the experience before it expands to additional states.

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