Tesla Service Mode: How to Access It and What It Does

June 1, 2024

By Karan Singh

Tesla's Service Mode

Not a Tesla App

Tesla ships a very detailed and comprehensive diagnostic and repair utility that is available in-vehicle, without requiring external plugs, adapters, or computers. It helps both Tesla and 3^rd party technicians service Tesla vehicles far more efficiently.

Who Can Access It?

Unlike many other vehicle manufacturers, who require OBD-2 ports, service subscriptions, and other external utilities, anyone can access Tesla’s service mode. All owners and 3^rd party technicians can access Service Mode by simply entering a special mode in the vehicle.

What Features Does It Have?

Service Mode is a special hidden app in the vehicle that provides various diagnostics tools that let you test various vehicle subsystems and components. Remember that if you’re exploring service mode on your own, you’ll want to be careful. Many of the features kept inside Service Mode are intended for debugging or repair – and not for the average user, however, Tesla provides a very user-friendly interface.

The options available will vary based on the vehicle and the systems available in that vehicle. For example, the Model S will have a diagnostic tool to troubleshoot its door handles, while the Model X will have one for its falcon-wing doors, but most tools will apply to a wide range of vehicles.

The Vehicle Info section of Service Mode

Not a Tesla App

How to Access Service Mode

Tesla’s Service Mode is accessible via the touchscreen with just a few taps. Go to the vehicle controls button (the car icon), and tap the Software tab. After that, locate the vehicle model badge, (e.g. MODEL Y Long Range), directly beneath the vehicle image.

Tap and hold the word “MODEL” for 2 seconds, until you see a small ripple then let go. A menu and on-screen keyboard will pop up, prompting for an access code. Type the access code “service”.

Once you do this, it will bring up the SERVICE menu and a new app in the dock that’s red with a wrench. The entire display will also have a red border around it, indicating the vehicle is in Service Mode. Do NOT drive the vehicle in Service Mode, as many safety features are disabled while Service Mode is active.

How to Exit Service Mode

Once again, you can disable Service Mode from the primary display. If you’ve gone into another app, locate a bright red icon with a wrench in the dock or in the All Apps menu.

Once you bring up the Service Mode app, tap on the last icon in the left column. It’s red and shows a door with an arrow. Simply tap and hold this icon for several seconds to exit Service Mode. You’ll know once Service Mode is exited because the red border around the screen will be removed.

If you can’t find the Service Mode app, start Service Mode again by going to Controls > Software and holding the badge icon to enter Service Mode mode again. Once you’re back in the menu, tap and hold on the red exit icon.

Vehicle Info

Tesla breaks Service Mode into various sections which we’ll go through below. The Vehicle Info section provides most of the same information available in the vehicle’s Software menu, showing you things such as VIN, Autopilot computer, software version and more. At the bottom, you also have access to Service Alerts, Service Settings, Software Reinstall, and a Touch Screen check to confirm your display is working correctly. There is also a button for Additional Resources, which takes you to your vehicle’s Service Guide online.

Driver Assist

This tab has two menus – Cameras and ECU. The Cameras menu provides nominal information on the vehicle cameras, including pitch information – useful for technicians working on the windshield. You can also clear camera calibration from here – but you can also do that within the regular vehicle menus and get a full preview of all cameras.

The ECU tab provides information on the vehicle's electronic control unit and GPS/GNSS.

Infotainment

Infotainment section of Service Mode

Not a Tesla App

The Infotainment tab has two menus – Connectivity and Software. The Connectivity menu provides information on Wi-Fi and Cell connectivity and the status of the vehicle’s modems. You can run tests on either modem from here.

The Software tab provides information on the vehicle’s downloaded software and backup banks. Here, you’ll see that both the infotainment and Autopilot systems have 2 side-by-side banks – one keeps the previous update. Map info is also available here. These will be blank or display “—” while updating.

High Voltage

High Voltage section of Service Mode

Not a Tesla App

The High Voltage section is one of the most useful menus – it provides you with the ability to conduct Battery Health tests. The UI here provides information on the entire high-voltage system, including the battery, inverter, motors, vehicle charger, as well as the contactor and high-voltage pyro fuse.

The second tab in the high voltage menu displays the temperature of the battery and details on connected charging apparatuses.

Low Voltage

The Low Voltage system is all the other electronics in the car, and it provides information on the various low voltage components, including the 16v Lithium-Ion (or 12v Lead-Acid, for older vehicles).

This UI is drastically different in the Cybertruck – where it does not run on 16v, but rather 48v.

The last piece of the Low Voltage UI is Homelink. If you purchase Homelink – an add-on module – Tesla will install it for you. If you choose to install it yourself, you can commission the Homelink module through this menu. In the menu, you can also see how many devices are programmed and how many codes have been transmitted with HomeLink.

Thermal

The Thermal menu displays the status of the HVAC system, as well as the battery’s portion of the loop. It’s one of the coolest-looking menus since its animated.

It provides options for self-tests, as well as several options for the coolant and thermal pumps. This UI is for vehicles with heat pumps – legacy vehicles will have an A/C compressor and resistive heating.

This is also where you can view the status of your cabin and HEPA filters, and you can see if they need to be replaced.

The Thermal Menu on 2024.14

Not a Tesla App

Chassis

The Chassis menu provides you with steering options – and the ability to view or adjust your steering wheel offsets, look at suspension information on the Model S and X, re-calibrate the steering column, and confirm each of the buttons on the steering wheel and its stalks are working as expected.

It also provides you with some details on the vehicle’s brakes – showing some test and brake bleed options. An option for Brake Burnishing option is also available here.

Closures

The closures menu shows the status of windows, or automatic doors as well as the status of the front and rear defrosters. You can recalibrate each window and confirm it’s working properly. On the Model S it displays information on the automatic door handles, on the Model X it has a test for the gull-wing doors and for the Cybertruck you can test the tonneau cover.

Safety & Restraints

Safety & Restraints section of Service Mode

Not a Tesla App

This menu simply displays the status of airbags, seat restraints, occupancy sensors and the pyro fuses in them, letting you confirm that each item is working properly and doesn’t have any faults.

Service Mode+ and Toolbox3

Of course, Tesla does have their own way of getting even more data than what is provided in Service Mode, through Service Mode+ and Toolbox3 – a subscription-access service similar to other vehicle vendors.

Service Mode+ is an additional set of tools that are internal to Tesla and require a Toolbox3 setup and subscription to access. It provides further information to fleet owners, collision centers, and Tesla technicians to diagnose and repair vehicles, as well as providing the capability to easily enable or disable Service Mode on vehicles remotely.

Toolbox3 is a subscription service that Tesla offers 3^rd-party technicians and collision centers for around $3,000 per year or a hefty $500 for 30 days. Toolbox3 is installed on a computer and uses a special vehicle interface cable connected to the vehicle. If you’re a technician looking for details on how to set up or use Toolbox3, Tesla’s Online Service Manuals provide a per-vehicle and per-hardware spec guide on how to set it up.

Is Tesla Planning to Add Steam Support to All Vehicles?

December 11, 2024

By Karan Singh

Not a Tesla App

Yesterday, we reported that Tesla updated their Steam integration on Model S and Model X vehicles. The update was part of their 2024 Holiday Update, but it looks like there may be more to this than a simple update.

Steam, a video game library app, makes it easy for users to buy or launch games on their computers. However, a couple of years ago, Valve, who created Steam, launched their own standalone device, the Steam Deck. The Steam Deck runs a custom OS based on Linux.

Steam Launch

When Tesla launched the redesigned Model S and Model X, Tesla introduced a dedicated gaming GPU with 16GB of RAM and touted the ability to play top-tier PC games in Tesla vehicles.

In 2022, Tesla finally launched the Steam app for the Model S and Model X as part of its 2022 Holiday Update. The Steam app runs Steam OS, the same OS as the Steam Deck in a virtual environment.

However, earlier this year, Tesla stopped including the GPU and Steam (Beta) in their vehicles, and we haven’t seen any updates to the Steam in quite some time. In fact, we thought Tesla was axing their gaming-on-the-go dreams.

SteamOS Update

The Steam app, which is still in Beta, is getting an interesting update for the Model S and Model X vehicles with the discrete GPU.

Those vehicles received an update to SteamOS 3.6 - the same version of SteamOS that runs on the Steam Deck. While nothing has visually changed, there’s a long list of performance optimizations under the hood to get things running smoother.

Comparing Steam Deck to Tesla Vehicles

Let’s take a look at the Steam Deck - according to Valve, its onboard Zen4 CPU and GPU combined push a total of 2 TFlops of data, which is fairly respectable, but much lower than today’s home consoles. The Steam Deck is capable of 720p gaming fairly seamlessly on low-to-medium settings on the go and is also built on the AMD platform.

AMD-equipped Teslas, including the Model 3 and Model Y, are packing an older Zen+ (Zen 1.5) APU (processor with a combined CPU and GPU). AMD claims that the V1000 - the same embedded chip as on AMD Tesla vehicles (YE1807C3T4MFB), brings up to 3.6 TFLops of processing power with it, including 4K encoding and decoding with the integrated GPU on board.

While that’s not enough for 4K gaming or comparable to a full-blown console or desktop GPU, that’s enough raw horsepower for light gaming and is currently more powerful than the Steam Deck.

The Model S and Model X’s GPU brings that up to about 10TFlops of power - comparable to modern consoles like the Xbox Series X at 12 TFlops.

Steam Gaming for All Vehicles?

The fact that Tesla is updating SteamOS even though the feature is no longer available in any new vehicles could indicate that Tesla is not only bringing Steam back to Teslas but that it’s going to play a much bigger role.

While SteamOS is run in a virtual environment on top of Tesla’s own OS, we could see Tesla bring SteamOS to all of its current vehicles, including the Model 3, Model Y, and Cybertruck. Steam in these vehicles would likely support any game that’s capable of running on the Steam Deck.

We think this Steam update, which includes performance improvements and a variety of fixes, has quietly passed under most people’s radars. This could be a very exciting update for those who enjoy gaming, especially for those who love to do it in their Tesla.

Tesla Holiday Update Weather Features: All the Small Details

December 11, 2024

By Karan Singh

Robert Rosenfeld / YouTube

As part of Tesla’s 2024 Holiday Update, Tesla included two awesome new features - Weather at Destination and the long-awaited Weather Radar Overlay. These two features are big upgrades built upon the weather feature that was added in update 2024.26. The original weather feature added an hourly forecast, as well as the chance of precipitation, UV index, Air Quality Index, and other data.

However, this update also added some smaller weather touches, such as the vehicle alerting you if the weather at the destination will be drastically different from the current weather.

Not a Tesla App

Weather At Destination

When you’re navigating to a destination and viewing the full navigation direction list, the text under the arrival time will show you the expected weather next to your destination. You can also tap this, and the full weather pop-up will show up, showing your destination's full set of weather information.

Note the weather under the arrival time

Not a Tesla App

You can also tap the weather icon at the top of the interface at any time and tap Destination to switch between the weather at your current location and the weather at your destination.

You’re probably considering that the weather at your destination doesn’t matter when you’re three hours away - but that’s all taken into account by the trip planner. It will add in both charge time and travel time and show you the weather at your destination at your expected arrival time.

And if the weather is drastically different or inclement, such as rain or snow, while you’ve got sunshine and rainbows - the weather will be shown above the destination ETA for a few moments before it tucks itself away.

Tesla also recently introduced a new voice command. Asking, “What’s the weather?” or something similar will now bring up Tesla’s weather popup.

The weather pop-up above the ETA

Not a Tesla App

One limitation, though—if you’re planning a long road trip that is more than a day of driving, the weather at destination feature won’t be available until you get closer.

Weather Radar Overlay

As part of the improvements to weather, Tesla has also added a radar overlay for precipitation. You can access the new radar overlay by tapping the map and then tapping the weather icon on the right side of the map. It’ll bring up a radar overlay centered on your vehicle. It’ll animate through the radar data over the last 3 hours so that you can see the direction of the storm, but you can also pause it at any point.

You’re able to scroll around in this view and see the weather anywhere, even if you zoom out. It also works while you’re driving, although it can be a little confusing if you’re trying to pay attention to the navigation system. If you like to have Points of Interest enabled on your map, the weather overlay will hide POIs except for Charging POIs.

Requirements / Data

Unfortunately, you’ll need Premium Connectivity for any of the weather features to work, and being on WiFi or using a hotspot will not be enough to get the data to show up. The data, including the weather radar, is provided by The Weather Channel.

As for supported models, weather and weather at destination are available on all vehicles except for the 2012-2020 Model S and Model X. The weather radar has more strict requirements and requires the newer AMD Ryzen-powered infotainment center available on the 2021+ Model S and Model X and more recent Model 3 and Model Y vehicles.