Tesla Service Mode: How to Access It and What It Does

June 1, 2024

By Karan Singh

Tesla's Service Mode

Not a Tesla App

Tesla ships a very detailed and comprehensive diagnostic and repair utility that is available in-vehicle, without requiring external plugs, adapters, or computers. It helps both Tesla and 3^rd party technicians service Tesla vehicles far more efficiently.

Who Can Access It?

Unlike many other vehicle manufacturers, who require OBD-2 ports, service subscriptions, and other external utilities, anyone can access Tesla’s service mode. All owners and 3^rd party technicians can access Service Mode by simply entering a special mode in the vehicle.

What Features Does It Have?

Service Mode is a special hidden app in the vehicle that provides various diagnostics tools that let you test various vehicle subsystems and components. Remember that if you’re exploring service mode on your own, you’ll want to be careful. Many of the features kept inside Service Mode are intended for debugging or repair – and not for the average user, however, Tesla provides a very user-friendly interface.

The options available will vary based on the vehicle and the systems available in that vehicle. For example, the Model S will have a diagnostic tool to troubleshoot its door handles, while the Model X will have one for its falcon-wing doors, but most tools will apply to a wide range of vehicles.

The Vehicle Info section of Service Mode

Not a Tesla App

How to Access Service Mode

Tesla’s Service Mode is accessible via the touchscreen with just a few taps. Go to the vehicle controls button (the car icon), and tap the Software tab. After that, locate the vehicle model badge, (e.g. MODEL Y Long Range), directly beneath the vehicle image.

Tap and hold the word “MODEL” for 2 seconds, until you see a small ripple then let go. A menu and on-screen keyboard will pop up, prompting for an access code. Type the access code “service”.

Once you do this, it will bring up the SERVICE menu and a new app in the dock that’s red with a wrench. The entire display will also have a red border around it, indicating the vehicle is in Service Mode. Do NOT drive the vehicle in Service Mode, as many safety features are disabled while Service Mode is active.

How to Exit Service Mode

Once again, you can disable Service Mode from the primary display. If you’ve gone into another app, locate a bright red icon with a wrench in the dock or in the All Apps menu.

Once you bring up the Service Mode app, tap on the last icon in the left column. It’s red and shows a door with an arrow. Simply tap and hold this icon for several seconds to exit Service Mode. You’ll know once Service Mode is exited because the red border around the screen will be removed.

If you can’t find the Service Mode app, start Service Mode again by going to Controls > Software and holding the badge icon to enter Service Mode mode again. Once you’re back in the menu, tap and hold on the red exit icon.

Vehicle Info

Tesla breaks Service Mode into various sections which we’ll go through below. The Vehicle Info section provides most of the same information available in the vehicle’s Software menu, showing you things such as VIN, Autopilot computer, software version and more. At the bottom, you also have access to Service Alerts, Service Settings, Software Reinstall, and a Touch Screen check to confirm your display is working correctly. There is also a button for Additional Resources, which takes you to your vehicle’s Service Guide online.

Driver Assist

This tab has two menus – Cameras and ECU. The Cameras menu provides nominal information on the vehicle cameras, including pitch information – useful for technicians working on the windshield. You can also clear camera calibration from here – but you can also do that within the regular vehicle menus and get a full preview of all cameras.

The ECU tab provides information on the vehicle's electronic control unit and GPS/GNSS.

Infotainment

Infotainment section of Service Mode

Not a Tesla App

The Infotainment tab has two menus – Connectivity and Software. The Connectivity menu provides information on Wi-Fi and Cell connectivity and the status of the vehicle’s modems. You can run tests on either modem from here.

The Software tab provides information on the vehicle’s downloaded software and backup banks. Here, you’ll see that both the infotainment and Autopilot systems have 2 side-by-side banks – one keeps the previous update. Map info is also available here. These will be blank or display “—” while updating.

High Voltage

High Voltage section of Service Mode

Not a Tesla App

The High Voltage section is one of the most useful menus – it provides you with the ability to conduct Battery Health tests. The UI here provides information on the entire high-voltage system, including the battery, inverter, motors, vehicle charger, as well as the contactor and high-voltage pyro fuse.

The second tab in the high voltage menu displays the temperature of the battery and details on connected charging apparatuses.

Low Voltage

The Low Voltage system is all the other electronics in the car, and it provides information on the various low voltage components, including the 16v Lithium-Ion (or 12v Lead-Acid, for older vehicles).

This UI is drastically different in the Cybertruck – where it does not run on 16v, but rather 48v.

The last piece of the Low Voltage UI is Homelink. If you purchase Homelink – an add-on module – Tesla will install it for you. If you choose to install it yourself, you can commission the Homelink module through this menu. In the menu, you can also see how many devices are programmed and how many codes have been transmitted with HomeLink.

Thermal

The Thermal menu displays the status of the HVAC system, as well as the battery’s portion of the loop. It’s one of the coolest-looking menus since its animated.

It provides options for self-tests, as well as several options for the coolant and thermal pumps. This UI is for vehicles with heat pumps – legacy vehicles will have an A/C compressor and resistive heating.

This is also where you can view the status of your cabin and HEPA filters, and you can see if they need to be replaced.

The Thermal Menu on 2024.14

Not a Tesla App

Chassis

The Chassis menu provides you with steering options – and the ability to view or adjust your steering wheel offsets, look at suspension information on the Model S and X, re-calibrate the steering column, and confirm each of the buttons on the steering wheel and its stalks are working as expected.

It also provides you with some details on the vehicle’s brakes – showing some test and brake bleed options. An option for Brake Burnishing option is also available here.

Closures

The closures menu shows the status of windows, or automatic doors as well as the status of the front and rear defrosters. You can recalibrate each window and confirm it’s working properly. On the Model S it displays information on the automatic door handles, on the Model X it has a test for the gull-wing doors and for the Cybertruck you can test the tonneau cover.

Safety & Restraints

Safety & Restraints section of Service Mode

Not a Tesla App

This menu simply displays the status of airbags, seat restraints, occupancy sensors and the pyro fuses in them, letting you confirm that each item is working properly and doesn’t have any faults.

Service Mode+ and Toolbox3

Of course, Tesla does have their own way of getting even more data than what is provided in Service Mode, through Service Mode+ and Toolbox3 – a subscription-access service similar to other vehicle vendors.

Service Mode+ is an additional set of tools that are internal to Tesla and require a Toolbox3 setup and subscription to access. It provides further information to fleet owners, collision centers, and Tesla technicians to diagnose and repair vehicles, as well as providing the capability to easily enable or disable Service Mode on vehicles remotely.

Toolbox3 is a subscription service that Tesla offers 3^rd-party technicians and collision centers for around $3,000 per year or a hefty $500 for 30 days. Toolbox3 is installed on a computer and uses a special vehicle interface cable connected to the vehicle. If you’re a technician looking for details on how to set up or use Toolbox3, Tesla’s Online Service Manuals provide a per-vehicle and per-hardware spec guide on how to set it up.

Tesla’s Hollywood Diner: In-Car Controls & Theater Screens Turned On [VIDEO]

April 18, 2025

By Karan Singh

Sky Fox

Tesla has been quietly building something pretty unique on the streets of Hollywood—and we’ve been keeping a close eye on it. That’s right: the long-anticipated Tesla Hollywood Drive-In, Diner, and Supercharger is shaping up to be one of the most creative approaches to EV charging yet.

But this isn’t your average Supercharger site. It features a retro-futuristic, 24-hour diner and an outdoor movie theater, blending the charm of the 1980s with the tech-forward vibe of the 2020s.

Construction has been underway for quite some time, with the Cybertruck-inspired stainless steel structure going up around mid-2024. And more recently, we spotted hints in the Tesla app that the Diner’s debut is getting close.

Diner Controls in App / Car

Tesla hacker Greentheonly managed to spot some new evidence of changes within Tesla’s 2025.8.6 software build, which includes a new modal for “Charger Diner Controls”. While there isn’t anything to activate this new modal just yet, it is an indication of how Tesla intends to integrate the experience right into each and every Tesla.

The text in the modal reads: “Plug in, place your order, recharge” - which means that once you arrive and are plugged in, you’ll be able to place your order - and likely pay through Tesla’s payment system. It seems like this will all be done through either the Tesla app or the vehicle’s tocuh screen. No need to fumble with a separate app or pull out your wallet.

This is definitely a level of integration you just can’t have anywhere else - and just like any other Supercharger site, the Tesla Diner will appear as a suggested site for charging when you’re navigating or looking around the Hollywood area.

This is our best look yet at the two 45-foot LED screens at @Tesla's upcoming Hollywood diner and Supercharger.

We can also see the second Supercharger lot on the left with solar canopies. This will be one of the largest Supercharging spots in North America. pic.twitter.com/aWUe67M5vw
— Sawyer Merritt (@SawyerMerritt) April 18, 2025

45-Foot Screens Ready

Those two absolutely gigantic 45-foot LED screens have now been turned on for the first time, meaning that Tesla is likely close to opening the Supercharger site. The screens were spotted displaying some test patterns, as well as some Tesla-themed content. It really brings the construction site to life - and it's the clearest sign that the Diner is well on its way to completion.

We’re hoping that this first Tesla Diner sees plenty of success - and that Tesla begins opening more of these types of facilities throughout North America, and eventually globally. Given Tesla’s penchant for unique Superchargers, we imagine this could truly be the case one day.

Tesla’s FSD V13 Pushes HW4 Hardware Capabilities; End of Line for HW3?

April 18, 2025

By Karan Singh

Not a Tesla App

As Tesla continues to push the capabilities of its hardware as it prepares for autonomy with FSD Unsupervised, there has been a distinct divergence in features between HW4-equipped vehicles on FSD V13, and HW3-equipped vehicles on FSD V12.6.

There are definitely reasons for this, and Tesla hacker Greentheonly, over on X, went into great detail on some of the reasons why this divergence has continued and is likely to continue.

If you’re interested in some background, we recommend the following articles. Although they’re not necessary, you may enjoy reading them before diving right in if you enjoy this topic.

Back in the summer of 2024, we reported that Tesla’s HW4 had yet to reach its full potential, and that HW3 still had some compute to work with. However, FSD has undergone a rapid evolution - there are now fundamental differences driven by the hardware capabilities and sheer scale of the latest builds of FSD.

FSD V13’s Gargantuan Neural Networks

FSD V13 is a substantial leap for Tesla. It features substantially larger neural networks - the core brain that processes all the environmental data and makes decisions. Those networks are far larger in V13 than in V12, which results in a much smoother and human-like expereience.

Tesla’s FSD computers contain two nodes. According to Green’s analysis of FSD V13, Node B, which handles the actual end-to-end driving logic, tripled in size from 2.3 GB in V12 to a staggering 7.5 GB in V13. That’s a substantial increase, and one of the main reasons why HW3 can’t handle FSD V13. While Interestingly, Node A on HW4 remains similar in size to FSD V12, using up about 2.3 GB.

However, this massive size is also pushing the limits of HW4. While this isn’t necessarily a big problem immediately - at the end of the day, there is a limited amount of compute and ram available and model sizes will likely grow in the future. In fact, Tesla is planning to scale model sizes in the next FSD version and has already said they’ll need to optimize them, as context size is limited by on-board memory.

HW3 Limitations

Since HW3 can’t run the latest FSD models, where does this leave millions of Tesla vehicles equipped with the now-legacy FSD hardware? Are they hitting a dead end? Not exactly - Tesla has promised to replace HW3 computers with new units during the Q4 2024 Earnings Call, but only for those who have purchased FSD and only if Tesla is no longer able to update HW3 vehicles.

There’s no doubt Tesla hopes to achieve autonomy and then work backwards to make it compatible with HW3, but that’s unlikely to happen with the limited ram available on HW3.

Tesla’s AI team has continued to say that they’re still working on updating HW3 vehicles - but that they will be taking a backburner to updates for HW4 until the team can optimize the model efficiently enough to run on the smaller footprint. That means V12.6 isn’t just V13 “lite” - it is a distinctly different software branch tailored specifically for HW3’s capabilities.

Green's analysis showed that HW3 under V12.6 runs NNs totaling 1.2 GB on Node A and 3.1 GB on Node B, which is significantly smaller than the footprint of V13. Back in November, we discussed how Tesla is running a smaller and optimized FSD model on HW3, with the specific goal of achieving similar performance to V13. FSD V12.6 appears to be the current implementation of that smaller model strategy.

Green also found that of the total neural nets used for FSD, 135 are shared between the current V12.6 and FSD V13.2 releases, which is the result of Tesla’s AI team working to optimize and refine the V13 model for HW3. So some neural nets are shared between the two sets of hardware, while others are specific to HW3 or HW4.

AI4 in the Future

The fact that V13 is already stretching HW4’s limits makes us wonder about Tesla’s imminent release of AI5. Last year, Tesla mentioned that AI5 would be 18 months away - which is now about 8 months away, and potentially even sooner to help solve the autonomy problem.

At the same time, Tesla is looking to launch Unsupervised FSD in June in Austin, Texas, with presumably HW4, which would indicate that they’re confident in its capabilities.

Unless Tesla launches the Robotaxi network with AI5, we don’t believe AI5 will be a “must have” item. Undoubtedly, it will result in similar improvements to HW4 compared to HW3. However, the software needed to take advantage of the newer hardware could still be years away.

All eyes will be on Tesla’s Robotaxi network launch and the hardware required for it. For now, HW4 owners are in good hands with future updates are on the horizon, and we’re certainly excited for what’s next.