Tesla Updates App, Adds Chat Assistant and New Menus [Updated]
Today, Tesla has updated its app to introduce a new menu that reorganizes vehicle, home energy, and account settings in a more logical and more discoverable manner.
App Update
Tesla updated its app to version 4.30 back on February 15th for iOS and followed suit with an Android update shortly thereafter. The app update included some significant changes such as a new Home Energy demo, Wall Connector charging charts, and a better view of your last Supercharger session.
However, the addition of the new menu arrived today thanks to under-the-hood changes Tesla had already made.
Chat Assistant
Tesla has added a presumably AI-based chat assistant to help out with common customer queries. The assistant button can be found in the support section of the app, which is now accessed by tapping on the new menu at the top right corner of the app. Once the menu is open, tap the question mark icon to open the support section. At the bottom of the screen, you should see a chat bubble that will bring up the chat assistant.
The assistant starts by asking you which product you need help with. Afterward, you can ask it any question. Right now the assistant appears to bring up mostly relevant parts of the owner’s manual or Tesla’s support pages, without necessarily answering the question directly. For example, asking it a specific question such as ‘Until what state of charge will Sentry Mode remain activated?’ will bring up a section about Sentry Mode, and not immediately reveal that Sentry Mode will automatically turn off when the vehicle reaches 20% state of charge.
It’s not immediately clear whether Tesla is using AI for this feature, but providing an assistant is a great idea and one that will likely ease the burden on Tesla service. Hopefully, Tesla will continue to build upon the feature so that it becomes more useful and can answer customer questions directly.
New Menu
The main change in the app is the new menu which replaces the user's profile picture.
Since this area was already used to change Tesla account and app settings and Tesla product preferences, the menu icon is more intuitive than an avatar.
However, after tapping into the menu, the user is greeted with a completely reorganized section. Instead of featuring horizontally scrolling tiles for different products and features, which was getting fairly long, Tesla has consolidated the features and now presents them vertically.
In the new profile section, Tesla has grouped lumped in account information and app settings. This includes personal information, order history as well as app settings, including calendar sync and app notifications.
Charging is now a top-level feature instead of being buried in the Account section. This section highlights your most recent Supercharger charging session which was redesigned during the 4.30 app update. It also lets you manage your payment method and view your Supercharger history.
My Products is the new way to add or remove Tesla products from your account. It now nicely displays all of your existing Tesla products and lets you dig into each one. By diving into each product, you're able to give access to another user, remove the product from your Tesla account if applicable, rename the product, or jump into the product view.
Vehicle and Home Screens
If you have a Tesla vehicle and a Home product, such as Solar or a Wall Connector, the way to switch between products is to swipe to the side. However, this wasn't very intuitive and Tesla has now added a dropdown next to the Home or Vehicle name that brings up a quick menu that lets you jump to other products.
If you already have app version 4.30, there's no need to update your app, just open the existing app and you should see the new menu in the top right. However, if you're still on Tesla app 4.29.5 or earlier, head over to the app store and upgrade to the latest Tesla app to see these new features.
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