Tesla Updates App, Adds Chat Assistant and New Menus [Updated]

Tesla has added a new menu to its app that organizes various settings

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Today, Tesla has updated its app to introduce a new menu that reorganizes vehicle, home energy, and account settings in a more logical and more discoverable manner.

App Update

Tesla updated its app to version 4.30 back on February 15th for iOS and followed suit with an Android update shortly thereafter. The app update included some significant changes such as a new Home Energy demo, Wall Connector charging charts, and a better view of your last Supercharger session.

However, the addition of the new menu arrived today thanks to under-the-hood changes Tesla had already made.

Chat Assistant

Tesla has added a presumably AI-based chat assistant to help out with common customer queries. The assistant button can be found in the support section of the app, which is now accessed by tapping on the new menu at the top right corner of the app. Once the menu is open, tap the question mark icon to open the support section. At the bottom of the screen, you should see a chat bubble that will bring up the chat assistant.

Tesla added a chat assistant to its app

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The assistant starts by asking you which product you need help with. Afterward, you can ask it any question. Right now the assistant appears to bring up mostly relevant parts of the owner’s manual or Tesla’s support pages, without necessarily answering the question directly. For example, asking it a specific question such as ‘Until what state of charge will Sentry Mode remain activated?’ will bring up a section about Sentry Mode, and not immediately reveal that Sentry Mode will automatically turn off when the vehicle reaches 20% state of charge.

It’s not immediately clear whether Tesla is using AI for this feature, but providing an assistant is a great idea and one that will likely ease the burden on Tesla service. Hopefully, Tesla will continue to build upon the feature so that it becomes more useful and can answer customer questions directly.

New Menu

The changes in the latest Tesla app don't require an app update

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The main change in the app is the new menu which replaces the user's profile picture.

Since this area was already used to change Tesla account and app settings and Tesla product preferences, the menu icon is more intuitive than an avatar.

However, after tapping into the menu, the user is greeted with a completely reorganized section. Instead of featuring horizontally scrolling tiles for different products and features, which was getting fairly long, Tesla has consolidated the features and now presents them vertically.

In the new profile section, Tesla has grouped lumped in account information and app settings. This includes personal information, order history as well as app settings, including calendar sync and app notifications.

Charging is now a top-level feature instead of being buried in the Account section. This section highlights your most recent Supercharger charging session which was redesigned during the 4.30 app update. It also lets you manage your payment method and view your Supercharger history.

My Products is the new way to add or remove Tesla products from your account. It now nicely displays all of your existing Tesla products and lets you dig into each one. By diving into each product, you're able to give access to another user, remove the product from your Tesla account if applicable, rename the product, or jump into the product view.

Vehicle and Home Screens

If you have a Tesla vehicle and a Home product, such as Solar or a Wall Connector, the way to switch between products is to swipe to the side. However, this wasn't very intuitive and Tesla has now added a dropdown next to the Home or Vehicle name that brings up a quick menu that lets you jump to other products.

If you already have app version 4.30, there's no need to update your app, just open the existing app and you should see the new menu in the top right. However, if you're still on Tesla app 4.29.5 or earlier, head over to the app store and upgrade to the latest Tesla app to see these new features.

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Tesla Releases FSD V12.6.1 for Model 3 & Model Y

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Last night, Tesla released software update 2024.45.25.15, which includes FSD V12.6.1. This update adds support for all HW3 vehicles, including the Model 3 and Model Y. We’re excited to see the continued support for HW3 owners. 

FSD V12.6.1

V12.6.1 is now going wide, according to Ashok Elluswamy, Tesla’s VP of AI. This update is going to the Model 3 and Model Y for the first time - as only the Model S and Model X were included in FSD V12.6. 

V12.6 is a big step forward for HW3 - it includes End-to-End on Highway, Improved City Streets Behavior, and Smoother and More Accurate Tracking - all contributing towards a better, smoother, and more comfortable build of FSD. You can read our comparison between FSD V12.6 and V13.2.2 here. 

In short, FSD V12.6 performs considerably closer to V13 than V12.5.4.2 - which is a massive improvement. It performs as well as the Cybertruck version of FSD V13, which is still missing a few features when compared to other HW4 vehicles, but it’s a great sign for HW3. A lot of the improvements can be pointed to in the improvements to lane selection and decision-making - the vehicle tends to hesitate far less on V12.6, meaning the ride is a lot smoother. Many early V12.6 testers mentioned that it felt more like V13-mini than anything else.

Legacy Model S & X

We haven’t seen this update hit any legacy Model S and Model X vehicles just yet. We’re not sure whether Ashok’s statement of “generally” applies here - but it should. If you do get the update, please let us know.

Legacy Model S and Model X vehicles are still on an older FSD build and potentially won’t see another FSD update for a little while longer. While they do have the same FSD hardware as other vehicles, there are enough hardware differences that require a build specifically for these vehicles.

Release Date

FSD V12.6.1 is going out now to the redesigned Model S and X with HW3 and all Model 3 and Model Y vehicles with HW3. The initial wave went out last night, and we expect to see more later today or tomorrow. If this release ends up going “wide,” we should see much larger waves go out next week.

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Tesla Issues Physical & OTA Recall for Hardware 4 Computer

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Tesla has issued a recall for some vehicles due to issues linked to a revision of the Hardware 4 (HW4) computer that was introduced this past November. This recall affects all vehicles with the revised hardware except for the Cybertruck, as it uses a slightly modified version of the HW4 system.

Many vehicle owners have reported a complete failure of their Autopilot computer, which not only leaves the vehicle without FSD and Autopilot but also disables many of the active safety features that make a Tesla what it is.

Let’s take a look at this recall - because the recall is partially physical and partially a software recall.

HW4 Failure

Tesla has identified the failure and flagged it to the U.S. NHTSA (but not Transport Canada or Euro NCAP at the time of publishing) as a recall.

Tesla mentions that the vehicle’s FSD computer circuit board may short circuit, resulting in the loss of the rearview camera image. The recall itself is focused on the rearview camera - as not having a functional rearview camera breaks a Federal Motor Vehicle Safety Standard. However, it does impact more than just the rearview camera.

As previously mentioned, users have experienced the full loss of Autopilot and FSD on these vehicles, as well as reduced traction control and removal of safety features such as automatic emergency braking, collision avoidance assist, and forward collision warnings. 

While the vehicle remains driveable, it is not necessarily a good idea to drive the vehicle with many of these features, especially with the reduced traction control noted by many people. We’ve already noted that while Tesla has been sending tow trucks to pick up some vehicles, it is also prompting owners to drive the vehicle to their service center in some cases.

Remedy

Unlike most of Tesla’s recalls, this one isn’t entirely an OTA recall, owing to the fact that people have already experienced circuit board shorts and are already waiting for replacements.

The software portion of the recall has already been mostly completed for any vehicles with Tesla software update 2024.45.25.3 or greater. However, a significant portion of the tracked fleet remains on update 2024.44.25.2 (approximately 20%), so we recommend updating your HW4 vehicle whenever you receive the notification.

On the hardware side, Tesla is immediately identifying and replacing hardware that has had circuit board failure. Tesla is also reaching out to customers who have expressed intermittent issues with Autopilot features, active safety features, or vehicle cameras that don't display correctly. If you have experienced any of these issues in a late 2024 vehicle, we recommend submitting a service ticket with Tesla to ensure that your vehicle isn’t affected by this recall.

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