I got new tires yesterday (Michelin CrossClimate 2) and I really like them. Well, I've only driven 10 miles on them but so far they are great. The downside is that I noticed a small crack in my windshield on the drive home. The crack wasn't there before the store put on the new tires. I specifically told them that I have jack pads on the passenger seat (they have their own and didn't need mine) and that you have to engage "Jack Mode" before raising the car up.
I use this tire store all the time; they do good work and there is a Chick-Fil-A across the parking lot so I can watch them work while I have lunch. After dropping my car off and sitting down to my chicken sandwich I noticed that they seemed to be having a bit of trouble getting the car jacked up. They had one floor jack on one corner but it looked like the car was trying to stay level. Then i noticed that they had 2 floor jacks on one side of the car. When I looked up again they had each corner on a floor jack and were proceeding to take off the tires. I panicked a bit and went over there to check it out. I asked them if they had engaged jack mode and they said that they had.
Now, this is the first time I've had tires put on my MX (or any car with auto-leveling suspension) so I'm not really sure what it looks like when jack mode is engaged vs when it is not. I can't prove that they didn't use jack mode but it did look a bit weird to me. My concern is that the twisting of the car caused stress on the windshield which resulted in a crack.
Questions:
NOTE: I immediately drove back to the tire shop and showed them the crack. They didn't confirm or deny that it happened at their store but they did take pictures and file a report with the corporate office. They said that I should hear back from them in 24-48 hours, but given this was a Saturday afternoon I'm assuming I won't hear anything until Monday or Tuesday. I'm not angry that it happened, I just want it to be fixed. We'll see how they do.
I use this tire store all the time; they do good work and there is a Chick-Fil-A across the parking lot so I can watch them work while I have lunch. After dropping my car off and sitting down to my chicken sandwich I noticed that they seemed to be having a bit of trouble getting the car jacked up. They had one floor jack on one corner but it looked like the car was trying to stay level. Then i noticed that they had 2 floor jacks on one side of the car. When I looked up again they had each corner on a floor jack and were proceeding to take off the tires. I panicked a bit and went over there to check it out. I asked them if they had engaged jack mode and they said that they had.
Now, this is the first time I've had tires put on my MX (or any car with auto-leveling suspension) so I'm not really sure what it looks like when jack mode is engaged vs when it is not. I can't prove that they didn't use jack mode but it did look a bit weird to me. My concern is that the twisting of the car caused stress on the windshield which resulted in a crack.
Questions:
- Is there any sort of log for when jack mode is engaged?
- Does jacking up the car incorrectly cause stress on the windshield?
- Could this be the cause of a crack?
- Or was it just unlucky timing?
NOTE: I immediately drove back to the tire shop and showed them the crack. They didn't confirm or deny that it happened at their store but they did take pictures and file a report with the corporate office. They said that I should hear back from them in 24-48 hours, but given this was a Saturday afternoon I'm assuming I won't hear anything until Monday or Tuesday. I'm not angry that it happened, I just want it to be fixed. We'll see how they do.
